by Alessandro Pascoli | Oct 28, 2020 | Communications & Messaging
Episode 15 The “Sustainability” disconnect We explore the disconnect between how people vs. companies look at our environment The “Sustainability” disconnect Since we started our Customer, Now series at the beginning of the pandemic, we have heard a rumbling undertone...
by Alessandro Pascoli | Oct 6, 2020 | Communications & Messaging
Episode 14 Living in the grey Shifting from the hope of ‘normal’ to the dread of ‘what’s next?’ What’s happening with Customers, Now? Living in the grey “I really don’t know how I’ve been feeling. I try to feel one...
by Alessandro Pascoli | Sep 22, 2020 | Communications & Messaging
Episode 13 Embracing our truths We go deeper with customers to discover how truth requires empathy What’s happening with Customers, Now? Embracing our truths The recent spotlight on racial injustice was sparked by a singular event that ignited a global...
by Alessandro Pascoli | Jul 17, 2020 | Communications & Messaging
Episode 12 Being authentically inclusive We go deeper with customers to discover inauthentic action is worse than inaction. What’s happening with Customers, Now? Being authentically inclusive We’ve spent the past few weeks exploring how and why people are taking...
by Alessandro Pascoli | Jun 25, 2020 | Communications & Messaging
Episode 11 Believing our excuses We go deeper with customers to discover that we resist real change. What’s happening with Customers, Now? Believing our excuses In our previous Episode of Customer, Now, “Projecting injustice”, we invited people to share their...
