by Alessandro Pascoli | Jul 17, 2020 | Communications & Messaging
Episode 12 Being authentically inclusive We go deeper with customers to discover inauthentic action is worse than inaction. What’s happening with Customers, Now? Being authentically inclusive We’ve spent the past few weeks exploring how and why people are taking...
by Alessandro Pascoli | Jun 25, 2020 | Communications & Messaging
Episode 11 Believing our excuses We go deeper with customers to discover that we resist real change. What’s happening with Customers, Now? Believing our excuses In our previous Episode of Customer, Now, “Projecting injustice”, we invited people to share their...
by Alessandro Pascoli | Jun 11, 2020 | Communications & Messaging, Customer Experience
Episode 10 Projecting injustice We go deeper with customers to hold ourselves accountable for change. What’s happening with Customers, Now? Projecting injustice With Customer, Now, we try to shed light on the human truths emerging from the constraints of...
by Alessandro Pascoli | May 28, 2020 | Communications & Messaging, Customer Experience
Episode 09 Energy beyond the moment We go deeper with customers to discover that our energy to persevere is fueled by something unexpected. What’s happening with Customers, Now? Energy beyond the moment The value of being present is widely known. Staying...
by Alessandro Pascoli | May 21, 2020 | Communications & Messaging, Customer Experience
Episode 08 Habits of control We go deeper with customers to discover that new habits create new meaning What’s happening with Customers, Now? Habits of control 66 days is often referenced as the time it takes to create a habit that sticks. In many...
