by Alessandro Pascoli | Jun 11, 2020 | Communications & Messaging, Customer Experience
Episode 10 Projecting injustice We go deeper with customers to hold ourselves accountable for change. What’s happening with Customers, Now? Projecting injustice With Customer, Now, we try to shed light on the human truths emerging from the constraints of...
by Alessandro Pascoli | May 28, 2020 | Communications & Messaging, Customer Experience
Episode 09 Energy beyond the moment We go deeper with customers to discover that our energy to persevere is fueled by something unexpected. What’s happening with Customers, Now? Energy beyond the moment The value of being present is widely known. Staying in...
by Alessandro Pascoli | May 21, 2020 | Communications & Messaging, Customer Experience
Episode 08 Habits of control We go deeper with customers to discover that new habits create new meaning What’s happening with Customers, Now? Habits of control 66 days is often referenced as the time it takes to create a habit that sticks. In many markets,...
by Alessandro Pascoli | May 13, 2020 | Communications & Messaging, Customer Experience
Episode 07 The widening empathy gap We go deeper with customers to discover that people are experiencing the same thing very differently. What’s happening with Customers, Now? The widening empathy gap Despite the universal, global impact of COVID-19, everyone is...
by Alessandro Pascoli | May 6, 2020 | Communications & Messaging, Customer Experience
Episode 06 Guilt in Everything We go deeper with customers to discover that guilt isn’t entirely successful at keeping us in check What’s happening with Customers, Now? Guilt in Everything People feel guilty as much for what they do, as for what they don’t do....
