by Joe Stubbs | Mar 25, 2020 | Communications & Messaging, Customer Experience
Episode 1: Community as important as food Tweet Episode 1: What’s emerging is a collective need for community and solidarity. Customers share their admiration for those who are helping to keep people fed. Who knew that the sometimes-derided grocery store would come...
by Joe Stubbs | Mar 16, 2020 | Communications & Messaging, Customer Experience
Four Principles for engaging your customers, when you can’t meet them face to face Making work work. Tweet Kathryn Blanshard Managing Director, London We’ve pulled together some tips for our teams who are transforming their face-to-face sessions into remote...
by Joe Stubbs | Mar 12, 2020 | Communications & Messaging, Customer Experience
The Brand Move Roundup – March 12, 2020 We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully Tweet In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important...
by Joe Stubbs | Mar 12, 2020 | Communications & Messaging, Customer Experience
Demand Shock: Some companies are set up to manage disruption much better than others Businesses across the world are bracing for a “demand shock”. This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for...
by Joe Stubbs | Mar 12, 2020 | Communications & Messaging, Customer Experience
The Proximity Problem: Is real time tracking of the coronavirus the best thing for customers? Our research shows that the most pressing concern on the minds of US consumers is proximity. Of those who stated that they wished they had more information (50% of our...
