I’m no social media expert, far from it in fact. I blog now and then, I’ve been a community manager for several years, I share pictures, and I like to tweet (@drkleiman) once in awhile. However, a few days ago while talking to someone who wanted some advice about participating in online communities and social networks, a funny thing happened. As I listened to the advice I was giving, it reminded me of that Robert Fulghum poem, All I Really Need to Know I Learned in Kindergarten.
If you think about it, it’s really that simple, the rules of engaging online are basic, human goodness even a 6-year-old can understand. Most of what you really need to know about social media, whether you are an individual or a major brand, you learned in kindergarten.
Here are few examples:
- Share – make sure what you do online using social media is worth sharing or at least not wasted space. It is after all called social media for a reason. You should try to provide value to your followers and make sure your participation in a community is adding something to the overall experience.
- Remember the Golden Rule – treat people how you want to be treated. Be nice, don’t yell, use your manners, have fun, and make friends.
- Be curious – Try some new things and be open to being clueless. Our CEO, Diane Hessan(@CommunispaceCEO) got on Twitter to try an experiment and poke around—she’s learned a lot from it and in turn has become a source of great information to her over 8,000 followers.
- Be a good sport – We all make mistakes, if you make one, own up to it—say you’re sorry. People will forgive you and may even respect you more for your honesty and good humor.
- Listen – You’ll be amazed what you hear. There’s a ton to learn using social media if you stop shouting and just listen.
Ok, so my personal favorite, compliments of my own 6-year-old is “take naps” however in this case it doesn’t relate. Or does it?
What are some others?