by Christina | Jul 15, 2019 | Customer Experience, Customer Strategy
The Collaborative Advantage 7 Ways to Combine Big Data Methods with Active Customer Collaboration The huge promise of Big Data also lies in its biggest limitation. There’s a temptation to think that companies no longer need to bring the active, knowing, feeling human...
by Daniel Sills | Jun 11, 2019 | Communications & Messaging, Customer Experience, Customer Strategy, Product & Service Development
Kate Tellers, The Moth: Principles of Great Storytelling Subscribe to the Outside In podcast: Stories are the great unifier. When told well, they create a powerful connection to the human experience. No organization knows this better than The Moth. Since 1997, the...
