by Amadeus Redha | Jun 20, 2018 | Communications & Messaging, Customer Experience, Customer Strategy, Product & Service Development
The 4 Most Common Online Community Pitfalls Just under 20 years ago we launched our first online insight community. In an era where traditional research was dominated by focus groups, it was ambitious: it was experimental. Today, that experiment has become accepted...
by Amadeus Redha | Jun 6, 2018 | Customer Experience
Sustainable Air Profit doesn’t have to be at odds with values. For Air New Zealand, profit comes from their commitment to honesty, transparency and accountability. Tweet Amélie Touroyan Consultant at C Space Amélie Touroyan is a consultant at C Space Boston with...
by Christina | Jun 4, 2018 | Communications & Messaging, Customer Experience, Customer Strategy, Product & Service Development
Customer Inside: A Practitioners Guide to Online Communities C Space partnered with the Market Research Society (MRS) and 130 client side practitioners to explore & understand how to get the most out of online communities (and the agencies that run them) Download...
by Christina | May 21, 2018 | Customer Experience, Customer Strategy
The Collaborative Advantage 7 Ways to Combine Big Data Methods with Active Customer Collaboration The huge promise of Big Data also lies in its biggest limitation. There’s a temptation to think that companies no longer need to bring the active, knowing, feeling human...
by | May 11, 2018 | Communications & Messaging, Customer Experience, Customer Strategy, Product & Service Development
How do you solve a problem for IKEA? “We discovered a happy life at home is a mix of my space, your space, and our space – but people have a hard time really defining my space, within mixed/shared spaces.” Lydia Choi-Johansson Intelligence...
