Thank you for your feedback. We heard it loud and clear.

We know that many of you are interested in seeing the results of the C Space 2019 feedback survey.

We received feedback from almost 4,000 members.

Congratulations to our 3 lucky winners: Pimprenelle H.,  Hélène M. and Harmnapreet S. who all won £1000 each. We hope you are as excited as we are!

What we are doing as a result of your feedback!

  • We are constantly thriving to keep up-to-date with the latest technology and offer the best service. We will continue to further develop our C Space app by improving the software and adding even more functions so you will get the best user experience.
  • We really appreciate all the contributions made by our community members which, we believe, plays a vital role of what we do and why we are here. To make sure your voice is heard, we shall try and provide more feedback on how your contribution made a difference to our clients.
  • We will continue to improve the design of C Space communities and add features so it’s easy and (most importantly) fun to use!
  • Over the years we have been incredibly lucky to meet many amazing and loyal members online whose commitment to us and the brands they are helping has been truly inspirational. From the bottom of our hearts we want to say – THANK YOU. We will aim to provide more recognition to our beloved members because without YOU there wouldn’t be an US.

Please scroll down to see the results.

Who took part?

%

Men 1453

%

Women 2225

%

Other 1
  • 0-17 years 0%
  • 18-24 years 6%
  • 25-34 years 32%
  • 35-44 years 28%
  • 45-54 years 19%
  • 55-64 years 10%
  • 65+ years 5%

What devices were used?

%

Laptop (work)

%

Mobile Phone

%

Laptop (home)

%

Tablet

%

Desktop (work)

%

Games console

%

Desktop (home)

How easy do people find the community to use?

  • Very easy 39%
  • Quite easy 42%
  • Neither easy nor difficult 14%
  • Quite difficult 3%
  • Very difficult 0,2%
  • Don’t use 2%

How do you rate our response to member queries?

  • Very good 49%
  • Good 39%
  • Neither good nor poor 8%
  • Poor 3%
  • Very poor 2%

The level of importance our members place on human responses verses Artificial Intelligence

Queries regarding navigation of the community:
  • Very important 35%
  • Quite important 35%
  • Neither important nor unimportant 20%
  • Quite unimportant 3%
  • Very unimportant 2%
Being welcomed to the community:
  • Very important 42%
  • Quite important 34%
  • Neither important nor unimportant 17%
  • Quite unimportant 5%
  • Very unimportant 3%
Incentives queries:
  • Very important 44%
  • Quite important 38%
  • Neither important nor unimportant 14%
  • Quite unimportant 3%
  • Very unimportant 1%
Queries regarding technical issues:
  • Very important 45%
  • Quite important 35%
  • Neither important nor unimportant 15%
  • Quite unimportant 4%
  • Very unimportant 1%
Replies to your discussion/conversation threads:
  • Very important 49%
  • Quite important 37%
  • Neither important nor unimportant 11%
  • Quite unimportant 2%
  • Very unimportant 1%

By being part of a community, do members feel closer to the brand they’re helping?

%

Yes

%

No

%

Don't know brand

…and finally, a couple of comments from members that put a smile on our faces in the office

“The time I have shared in C Space has definitely been great, I feel very fortunate to be part of this project, my opinions are taken into account…… they have really changed my life and have helped me out of difficult situations , they have made me a productive person. I want to tell you that your work is great and I would like you to continue giving that support to all the members and creating more communities, maybe giving us the opportunity to refer people would be great. Thanks C Space ” 

“When I see our thoughts and suggestions implemented in the brand it is immensely rewarding. I just bought a XXXXX and I saw 4 suggestions I personally made become a reality in my buying experience . This is my brand, this is the only brand I will ever drive based on my Advisory Board experience. You actually hear what we say and take it to heart to improve our experience with you. Does it get any better than that? ”