Mayfair’s Patient-Inspired Clinic Wins Customer Experience Innovation Award

Mayfair Diagnostics, one of Canada’s leading medical radiology practices, just won a Customer Experience Innovation Award from the Customer Experience Professional Association (CXPA) for their new imagining clinic that was co-created with patients, physicians, and employees.

Dan Sills

Associate Director at C Space

Dan Sills produces C Space’s customer experience podcast, Outside In, which The Huffington Post called one of “The 7 Best Business Podcasts You Should Be Listening To” and Entrepreneur included in a list of “Best Podcasts for Entrepreneurs.” When he’s not locked in an edit suite, Dan talks at Story Slams and was a 2016 grandSLAM finalist for cult storytelling circle The Moth.

We love it when our client work wins awards – it’s just more proof that partnering with customers is valuable.

I’m pleased to announce that Mayfair Diagnostics, one of Canada’s leading medical radiology practices, just took home a Customer Experience Innovation Award from the Customer Experience Professional Association (CXPA) for their new imagining clinic that was co-created with patients, physicians, and employees.

You may be interested in:

Steve Huffman, CEO, Reddit: The Evolution of Community

Steve Huffman, CEO, Reddit: The Evolution of CommunitySubscribe to the Outside In podcast: In 2005, when Steve Huffman co-founded Reddit, the 21-year-old engineer envisioned a place on the Internet where people around the world could connect with one another through...

Sal Khan, CEO, Khan Academy: Personalizing Education for the Knowledge Economy

Sal Khan, CEO, Khan Academy: Personalizing Education for the Knowledge EconomySubscribe to the Outside In podcast: In 2005, when Sal Khan was tutoring his young cousins, he started to see a pattern: personalized education (in this case, tutoring) helped students to...

Ed Bastian, CEO, Delta Air Lines: Restoring Confidence in Air Travel

Ed Bastian, CEO, Delta Air Lines: Restoring Confidence in Air TravelSubscribe to the Outside In podcast: Over the decades, the airline industry has had to grapple with the aftermath of several historical crises, including the Gulf War, 9/11, and the Great Recession....

The Better Why: Insight Meets Activism

The Better Why: Insight Meets Activism

Research Live

Last month, Customer Agency C Space published The Better Why report – a piece of industry-leading thought leadership around how the current crisis has changed customers and business – and what this means for insight. C Space’s UK Managing Director Kathryn Blanshard explains more.

A closer look at the first steps in C Space’s DEI journey

A closer look at the first steps in C Space’s DEI journey

by Leah Ben-Ami (C Space)
Reward Gateway

Leah Ben-Ami is the Director of Learning at C Space, a customer agency focused on putting their client’s customers at the center of the work it does, and the way C Space approaches the work. Here’s a look at the 10 steps the organization took to improving DEI, as told by Leah:

A sense of community

A sense of community

by Bronwen Morgan
Research Live

Online research communities offer businesses a means of getting closer to their customers, generating insight and validating research findings – but they can also foster connection and empathy in uncertain times. C Space’s regional CEO Felix Koch shares his thoughts.

The Future Customer, as featured in The Times

The Future Customer As featured in The Times // Raconteur How has COVID-19 shifted your shopping mindset? Are you more mindful of the brands you shop at? The Future Customer special report, published in The Times, looks at how COVID-19 has...

The Better Why

The Better Why

Raconteur

In the battle for relevance, why does the promise of big data alone still fail to deliver? Context holds the answer. 

Pamela Newkirk: Confronting the Reality of Racism in Corporate America

Pamela Newkirk: Confronting the Reality of Racism in Corporate America Subscribe to the Outside In podcast: America was founded on principles of justice and equality. Yet, it has never lived up to these ideals in regards to how citizens of color are...

Customer Inside: A Practitioners Guide to Online Communities

Customer Inside: A Practitioners Guide to Online Communities C Space partnered with the Market Research Society (MRS) and 130 client side practitioners to explore & understand how to get the most out of online communities (and the agencies...