Amy Edmondson: Creating Psychological Safety at Work
When Google embarked on an extensive study to understand what makes for a high-performing team, it was Amy Edmondson’s research on “psychological safety” that became the foundation of the company’s findings. Edmondson, a Harvard Business School professor and organizational behavior expert, joins the podcast to talk about her latest book, The Fearless Organization. She says that “psychological safety describes a climate at work where one believes that you can freely speak up with any idea, concern, question, even mistakes.” It’s “a sense of permission for candor.” She explains the benefits of creating psychological safety in the workplace and why it’s essential for learning, innovation, and growth in the knowledge economy.
Watch this episode to learn:
- Do better teams make fewer mistakes, or are they more willing to talk about them?
- Why “problems are gems” and how leaders can use mistakes to improve performance
- Why customer truths don’t always tend to make it up the corporate hierarchy
- Differences between the “comfort zone” and the “anxiety zone” at work, and why the latter is more dangerous
- Misconceptions about what psychological safety is (and what it isn’t)
- Actions we can all take to create greater psychological safety at work and in our personal lives
You may be interested in:
How do you solve a problem for IKEA? "We discovered a happy life at home is a mix of my space, your space, and our space - but people have a hard time really defining my space, within mixed/shared spaces." Lydia Choi-Johansson Intelligence...
Recipe For Successful Parental Leave: Embed A Culture Of Support So That Parents Don’t Leave!
by Joy Burnford
Our UK Managing Director, Kathryn Blanshard, shares her tips on the key ingredients for parental success.
Outside In: New and Emerging Conversations on Customer Centricity In 3 years we’ve launched over 85 episodes of Outside In – the customer centricity podcast. Outside In: New and Emerging Conversations on Customer Centricity is a collection of...
Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state...
Bernie Banks: Leadership is Influence Subscribe to the Outside In podcast: Leadership is not a role. It’s a process. A process of exercising influence in order to bring about a desired outcome. So says Bernie Banks. He’s the Associate Dean for Leadership...