Hyatt Hotels: Knowing What to Innovate Next

Subscribe to the Outside In podcast:

Hyatt Hotels Corporation is one of the world’s leading hospitality brands. Jennifer Kirby, Managing Director of Innovation at Hyatt, talks about how her team finds, tests, and prioritizes which new ideas to pursue in order to create and deliver the very best guest experiences.

Listen to this episode to learn:

  • How to balance customers’ desires against financial feasibility and scalability
  • Why adopting technology for technology’s sake is never a good idea
  • How to promote innovation ideas internally to create buy-in
  • The “megatrends” on Hyatt’s innovation agenda

Learn more about this episode here.

You may be interested in:

Zuora CEO: The Subscription Economy

Zuora CEO: The Subscription Economy Subscribe to the Outside In podcast: Netflix. Spotify. Amazon Prime. These days, we don’t buy, we subscribe. Tien Tzuo, founder and CEO of Zuora, has a name for it: the Subscription Economy. Subscription models open up...

5 Ways to Prove the ROI of Your Online Community

5 Ways to Prove the ROI of Your Online Community We recently shared the four most common challenges that 135 insight leaders faced with their online communities. Of those four, one of the trickiest ones our interviewees mentioned was measuring impact. So...

The 4 Most Common Online Community Pitfalls

The 4 Most Common Online Community Pitfalls Just under 20 years ago we launched our first online insight community. In an era where traditional research was dominated by focus groups, it was ambitious: it was experimental. Today, that experiment has become...

7 Ways to Turn Customers into Fans

7 Ways to Turn Customers into Fans

AURA

C Space have often spoken at AURA events over the years. We welcomed this article on the subject of turning customers into fans, by Global CEO of C Space, Charles Trevail. This article is taken from Outside In podcast.

Sustainable Air

Sustainable Air Profit doesn't have to be at odds with values. For Air New Zealand, profit comes from their commitment to honesty, transparency and accountability. Amélie Touroyan is a consultant at C Space Boston with an unending...