CQ17: Unlocking Customer Inspired Growth. Find out more.

ViiV Healthcare: Giving an Innovation Lab Direction

A pioneer in the online medical space, Dr. Thom Van Every, Executive Director of the hive innovation unit for ViiV Healthcare, joins the Outside In podcast to talk about how his team is tapping into the patient perspective to help advance innovations in HIV research, treatment and care worldwide.

8 Lessons on Creating a Company that Customers Love

Metro Bank is the U.K.’s first high street retail bank in more than a century. CEO Craig Donaldson, named the ‘Most People-Focused CEO of the Year’ and ‘Most Highly Rated UK CEO’, shares how Metro Bank is creating fans by promising a lot and delivering even more.

Hyatt Hotels: Knowing What to Innovate Next

Hyatt Hotels Corporation is one of the world’s leading hospitality brands. Jennifer Kirby, Managing Director of Innovation at Hyatt, joins the Outside In podcast to talk about how her team finds, tests, and prioritizes which new ideas to pursue in order to create and deliver the very best guest experiences.

JetBlue: Inspiring Humanity in Travel

JetBlue is one of those rare companies that customers simply love. Jamie Perry, Vice President of Marketing at JetBlue, explains how the company does it through a mission of “Inspiring Humanity” – creating a better flying experience that’s accessible to all.

Open for progress

The diversity of London’s people has built it into a world capital. Open innovation, or OI, works on a similar principle. The best ideas can be found beyond an organisation’s four walls, finding better solutions by engaging a diverse range of experts.

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