Building Customer Experiences at The New York Times
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C Space CEO, Charles Trevail, hosts this inaugural podcast to discuss the business world, changing customer needs, and the convergence of the two. He’s joined by The New York Times’ Ejieme Eromosele, Managing Director of Customer Experience, to explore the evolution of customer experience at the Gray Lady.
Listen to this episode to learn:
- How a focus on subscribers and customer experience is aiding The New York Times’ shifting business model from advertising-based to subscription-based
- What leaders across the organization are doing to align goals that prioritize the customer experience
- How journalists in the newsroom are building stronger relationships with readers and why they are embracing the “customer” like never before
Learn more about this episode on The Huffington Post.