Hyatt Hotels: Knowing What to Innovate Next

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Hyatt Hotels Corporation is one of the world’s leading hospitality brands. Jennifer Kirby, Managing Director of Innovation at Hyatt, talks about how her team finds, tests, and prioritizes which new ideas to pursue in order to create and deliver the very best guest experiences.

Listen to this episode to learn:

  • How to balance customers’ desires against financial feasibility and scalability
  • Why adopting technology for technology’s sake is never a good idea
  • How to promote innovation ideas internally to create buy-in
  • The “megatrends” on Hyatt’s innovation agenda

Learn more about this episode here.