It is NOT the Year of the Customer
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Harvard Business School professor Len Schlesinger has been around the business block – from 30+ years of teaching, to C-level positions within organizations, to advising the world’s biggest brands. Len joins the podcast and gets candid about the truth behind customer centricity.
Listen to this episode to learn:
- How leadership and culture should drive customer centricity
- Advice for understanding customers – and why it’s not necessarily about just NPS and customer data
- Why it’s ALWAYS the “Year of the Customer”
Learn more about this episode on The Huffington Post.