Press

What the Grocery Stores Holding Their Own Against Amazon Are Doing Right

by Amit Sharma
Harvard Business Review

A 2018 consumer survey by C Space found that shoppers were more likely to recommend and purchase repeatedly from brands that made them feel respected and understood.

press

'Utterly baffling': adland on Lush's move to ditch social

Mediatel

“Bizarre” was how many people described the announcement this week by cosmetics chain Lush to close down a bunch of its social media accounts. Claire Sippitt, Consultancy Director at C Space, shares her views amongst other industry experts.

press

The future of service stations

by Ben Moncrieffe (C Space)
Quirk's

As electric cars become more common, and consumers continue to seek outstanding CX, service stations and interstate rest stops need to rethink their purpose and design.

press

The future of advertising in haiku

Campaign

To celebrate World Poetry Day (21 March), Campaign asked the industry to tell us about the future of advertising, in haiku form. Here's what they came up with - including Richie Jones, C Space's Director of Partnerships.

press

31% of Your Employees May Spend Almost Half the Day on March Madness

by Rob Starr
Small Business Trends

A new survey, curated by C Space, finds 31% of employees spend one to three hours of their workday focused on March Madness. This could include talking to friends, watching games or even developing brackets for the tournament.

press

Op-Ed: The “Ins-and-Outs” Of The 5G Automated Experience

by Christopher Nurko (C Space)
PSFK

In an op-ed for PSFK, author Christopher Nurko explores the emerging drivers of value in retail, outlining how 5G technology can help retailers deliver excellent experiences at all stages along the path to purchase.

press

What Retailers Need to Know to Own Customer Experience in the Apparel Industry

by Robert Howie (C Space)
Apparel Magazine

Although the market has proven uncertain for several brands, retailers can survive these difficult times. For the apparel market to succeed in delivering better experiences for customers, it needs to go back to basics.

press

Customer experience metrics must be adaptable

by Sarah Ramirez
Luxury Daily

As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.