Press

The Better Why

Raconteur

In the battle for relevance, why does the promise of big data alone still fail to deliver? Context holds the answer.

Stop & Shop customers star in new COVID-19 safe shopping campaign

by Russell Redman
Supermarket News

In a new advertising campaign, Stop & Shop is turning to a trusted source to promote safe shopping practices during the coronavirus crisis: its customers.

press

Employee engagement vs the lockdown

by Kate Bassett
Management Today

In this video, Professor Cary Cooper and C Space's regional CEO Felix Koch talk to Management Today's Kate Bassett on how to support workers during the COVID-19 crisis.

press

Recipe For Successful Parental Leave: Embed A Culture Of Support So That Parents Don’t Leave!

by Joy Burnford
Forbes

Our UK Managing Director, Kathryn Blanshard, shares her tips on the key ingredients for parental success.

press

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

by Christina Stahlkopf (C Space)
Skift

Loyal customers may love your product and service, but the goal is to get them to spread the word. Christina Stahlkopf explains everything you need to know about Net Promoter Score and how to retain, grow, and convert brand advocates.

press

Where Net Promoter Score Goes Wrong

by Christina Stahlkopf (C Space)
HBR

We surveyed over 2,000 consumers across the United States and the United Kingdom to take a fresh look at consumer advocacy behavior, free of any preconceptions or assumptions. The result: our Earned Advocacy Score™. Based on definable behavior that maps out detailed, clear, actionable data, our framework unpacks the context of actual earned advocacy, uncovers what is really driving the conversation, and provides targeted strategies for growth. Christina Stahlkopf, Associate Director at customer agency C Space, digs deeper...

press

2019 Research Live awards finalists revealed

Research Live

UK – Global customer agency C Space is among the finalists for this year's Research Live awards. They have been shortlisted for: Global agency of the year, best place to work and business impact of the year (UK).

press

How Financial Brands Can Win Back Trust in the US & UK

by Christina Stahlkopf (C Space)
WARC

Christina Stahlkopf, Associate Director at customer agency C Space, looks at how banking brands have continually languished in the bottom third of the industry chart when it comes to customer experience scores and how this is slowly improving, with success examples from HSBC and US Bank.