Press

Op-Ed: The “Ins-and-Outs” Of The 5G Automated Experience

by Christopher Nurko (C Space)
PSFK

In an op-ed for PSFK, author Christopher Nurko explores the emerging drivers of value in retail, outlining how 5G technology can help retailers deliver excellent experiences at all stages along the path to purchase.

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What Retailers Need to Know to Own Customer Experience in the Apparel Industry

by Robert Howie (C Space)
Apparel Magazine

Although the market has proven uncertain for several brands, retailers can survive these difficult times. For the apparel market to succeed in delivering better experiences for customers, it needs to go back to basics.

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Customer experience metrics must be adaptable

by Sarah Ramirez
Luxury Daily

As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.

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Customer Experience Lessons Retailers Can Learn From the World’s Best Companies

by Rieva Lesonsky
Small Business Trends

How can your retail store deliver a best-in-class customer experience? Learn from the best, that’s how. Global customer agency C Space recently released its report on the best customer experiences of 2018, and retailers dominated the top companies on the list. Nine of the top 25 companies were retailers: Trader Joe’s, L.L. Bean, Nordstrom, Amazon, Costco, REI, Bath & Body Works, Sephora and Aldi.

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Best Agency Above £20m and Best Place to Work: C Space

by Katie McQuater
Research Live

At the 2018 MRS Research Live Awards, C Space was awarded Best Agency with a turnover above £20m and was also named Best Place to Work.

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What being the number one supermarket really means

by Richie Jones (C Space)
Research Live

After a week of retail results, C Space’s Richie Jones looks at the changing landscape for the supermarkets and how it'll take more than mergers to keep Sainsbury’s on top.

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How millennials are disrupting healthcare — and how to change benefits because of it

by Hannah Walker
Employee Benefit News

More than half (56%) of millennials visited a doctor’s office in the past year, compared to three-quarters (73%) of non-millennials, according to a survey from C Space Health.

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Kohl’s is improving store performance by equipping managers with real-time customer data

by Hilary Milnes
Digiday

Customer data is going right down to the store level at Kohl’s, where the company is using it to serve managers action items around how to better drive sales in their stores. “These functional developments are becoming table stakes — that’s what everyone in retail is competing on,” said Bill Alberti, chief client officer at customer agency C Space.