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Case Studies

  • Dental Hygienist CaseStudy

    Partnering with Colgate to Co-Create Impactful Communications with Patients and Professionals

    Find out how Colgate worked with C Space to co-create patient- and professional-focused communications, using community-driven insights to ensure clarity, inclusivity and impact.

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  • Engage and Inspire Employees to Drive Customer-Centricity Through Insight Communities and Employee Engagement

    Looking to inspire employees and strengthen a customer-centric culture? See how C Space helped Bupa engage 600 employees through live customer panels and insight communities that sparked empathy, action and cultural transformation.

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  • Transforming Digital Cardholder Experiences for a Leading National Bank Through Continuous Customer Engagement and Experience Research

    Looking to align digital innovation with real customer needs, a leading national bank partnered with C Space to launch a communipanel—enabling ongoing engagement with credit cardholders and guiding the development of impactful digital experiences.

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  • Taking Customer Experience to New Heights for a Major International Airline with an Insight Community

    As a trusted partner with multi-market research experience and deep travel industry expertise, C Space connected our client with their most loyal customers, informing the airline’s business strategy and plans for growth.

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  • Staying Ahead in a Fast-Moving Environment: How an Insight Community Provided a Leading Fintech with a Direct and 24/7 Line to Customers

    Faced with growing demand for fast, high-quality B2B insights, a leading fintech partnered with C Space to build a custom global research community tailored to their evolving needs.

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  • A Major Utility Company Builds Customer Trust and Satisfaction Through Insight Communities and Co-Creation

    To navigate the disruptions of undergrounding, our client partnered with C Space to craft a customer communication strategy that sets expectations, highlights benefits and builds lasting brand trust through empathy.

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  • Co-Creating a Truly Relational Loyalty Brand with Customers for Global Hotel Alliance

    See how Global Hotel Alliance partnered with C Space to co-create the next evolution of GHA DISCOVERY—an experience-led, customer-driven loyalty brand built through community insight.

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  • Helping Monster Reemerge as a Major Player in the Job Search Space

    Faced with declining relevance, Monster.com partnered with C Space to redefine its target audience and rebuild its brand around respect, fit and blue-collar job seekers.

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  • Up Close and Personal with McDonald’s Next Generation of Consumers, Gen Z

    To deepen understanding of Gen Z, McDonald’s partnered with C Space to create Up Close — a powerful, story-driven video series that brought young consumers to life through real voices and experiences.

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C Space is the world’s leading market research online community, customer strategy and innovation agency, putting relationships at the heart of business to drive growth. Since joining Escalent Group in 2023, we’re now a team of 1,600 researchers, data scientists, moderators, creatives, developers and UX professionals.

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