The best customer experiences of 2018, according to customers.

We codify the emotional factors of customer experience and show how companies can grow by delivering on these emotional cues.

Wonders from the web to supercharge your small talk

Interesting things happen at C Space every day. And we know interesting things happen outside of our business too.

In Brief is bi-weekly newsletter with a collection of thinking that has got us talking, debating & sharing – from inside
and outside the world of C Space.

Outside In with Charles Trevail

Outside In with Charles Trevail takes a look at the strategies and philosophies of the world’s most customer-centric brands. Leaders from business, media, and academia discuss how consumers are changing, and share best practices on how to create a customer-inspired organization.

Our best thinking, delivered to your desk

Every quarter, we publish the very best thinking from across our global network in In Print. It’s a physical magazine that brings together brilliant ideas, provocative thinking & our very latest insights. Everything we publish goes in In Print first, so our readers have exclusive access to the latest and greatest, before anyone else.

Customer Inside: A Practitioners Guide to Online Communities

C Space partnered with the Market Research Society (MRS) and 130 client side practitioners to explore & understand how to get the most out of online communities (and the agencies that run them)