The Express Arena

A complex and dynamic space of brands that help consumers express who they are – as they navigate a changing world.

Once the preserve of luxury brands, these days expression comes at many price points.

Enter the Express Arena

Customer, Now.

Nothing is changing faster than ourselves.


Respect as a source of competitive advantage

The companies that are getting it right know that insight – when operationalized – has the potential to drive growth and create competitive advantage.

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Optimism, pessimism and the zero-tolerance economy

How did 2020 change the rules of engagement between customers and brands?

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The new rules of engagement (according to customers).

How did 2020 change the rules of engagement between customers and brands?

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Embracing our truths

We go deeper with customers to discover how truth requires empathy.

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The widening empathy gap

People are experiencing the same thing very differently.

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Survival of the Simplest

A surprising new version of success.

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The Opposite is also true

Discovering a world of internal conflict.

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Insight, Now.

Insight is pivoting around a new normal.

Representation at Google

“I don’t think you can fully represent the world unless you have the world working for you,” says CMO Lorrainne Twohill on our podcast, Outside In.

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The Better Why

In this fast-changing world, nothing is changing faster than ourselves – both as customers, and as brands. For insights leaders and customer activists this presents a moment of accelerated change and opportunity. Are we ready?

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Healthcare, Now. What we’ve discovered about coping in a crisis

C Space engages with hundreds of thousands of people – patients, caregivers and physicians – every day. They’re generating insights that are helping our clients understand how COVID-19 is affecting lives, informing and de-risking decisions about how to address those needs. Healthcare as we know it will be forever changed. Helping our healthcare clients anticipate future opportunities and mitigate risk has never been more urgent.

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From Captive to Captivating: The New Customer Journey Model for Companies

Download the full report to discover our framework for quantifying and understanding the emotional relationship customers have with a company, how to locate your company’s current level of customer closeness and how to chart a path forward, with proven results.

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Customer Inside: A Practitioners Guide to Online Communities

Twenty years ago, when C Space pioneered online communities the landscape was unrecognizable from today. We partnered with the Market Research Society (MRS) and 130 client side practitioners to explore & understand how to get the most out of online communities (and the agencies that run them).

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Work, Now.

How we are pivoting with our clients.

How we are working with the world’s leading brands to keep them closer than ever to customers.

Leaning into Growth

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Modifying products and services for a digital world

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Breakthroughs for the future

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Standing Out in a Sea of COVID-19 Communications

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