THE C SPACE BLOG

Get inside the insight.

Building the next generation of insight communities

What matters most to insight leaders today and what’s next for insight communities? Find out in C Space’s special anniversary edition of Customer Inside, a guide packed with actionable trends and perspectives to help your brand build stronger, more meaningful customer relationships.


The ‘S’ Word

Breaking free from sustainability paralysis

Our latest report, The S Word, explores how “sustainability” can paradoxically stall climate action, as brands, consumers, and governments struggle with distrust and competing priorities.

Travel Futures: The antidote to modern living

Explore how the modern travel landscape is evolving, with insights on shifting priorities and sustainable strategies from leading brands, in our latest report.

Meet Gen C(ovid)

Our latest study explores Gen C, the teens in their critical developmental years during the pandemic. Learn how Covid shaped this group’s worldview, habits and preferences — and ways your brand can connect with this key segment. 

The Gen Alpha effect

An insights guide for brands and researchers to understanding the digital natives shaping our future.

Making the case for inclusive research

Insights leaders across industries recognize the need to adjust research practices to account for a diversifying society, but how do you get organization-wide buy-in?

Insights on Evolving Customer Sentiment Toward AI 

After three waves of conversations with 1,500+ consumers, a few clear patterns have emerged about how people are making sense of AI and what that means for the future, especially given the rise of agentic AI.

How to Meaningfully Engage Rare Disease Patients in Research

Did you know that globally ~300 million people live with a rare disease? And yet, traditional research models in the pharma industry often don’t fit the realities of living with a rare disease. Here’s an alternative.

Escalent Group Launches Online Community of Financial Advisors

Escalent Group has introduced The Advisor Exchange™, an online insight community of financial advisors offering fast, flexible access to advisors for deeper qualitative insights, 24/7.

The Serendipity Strategy: Reclaiming the Power of Insight Through Empathy, Innovation & Online Community  

Unpack the biggest questions and opportunities for the market research industry to reclaim the power of insight with Zoe Carter and Jane Frost.

Latin America at the Front Seat: How Cultural Intelligence Shapes Global Insights Strategy  

Latin America offers a ground for innovation, cultural insights and brand storytelling. Discover why it’s a big step for brands shaping their global strategy.

The Fight for Clarity: How Brands Can Strengthen Consumer Relationships in Turbulent Times

In today’s unpredictable and complex world, building strong, meaningful relationships between brands and consumers is crucial. This was the focus of “The Fight for Clarity,” an event hosted by C Space in partnership with Hall & Partners and Escalent.

How the Most Relevant Brands Meet Customers Where They Are

Brands build trust by meeting customers where they are. Explore how you can tailor engagement using cultural fluency, mobile-first tools and human insight to create meaningful brand relationships across diverse audiences.

Responsible Use of AI: Balancing Innovation with Integrity 

AI is reshaping insights with speed, scale and precision. But without human oversight, it risks bias and misinterpretation. Here’s how balancing AI innovation with human judgment leads to smarter, safer and more ethical insights that create lasting impact.

The Critical Role Qualitative Research Plays in Segmentation

To guarantee an actionable segmentation with staying power, qualitative research is a required part of the process. Here are the steps we take to ensure impact and long-term ROI when building segmentations for our clients.

Leveraging Insight Communities to Maximize Brand Tracking

Intersecting brand trackers with insight communities is a game-changer, creating a holistic, programmatic, actionable and competitive analysis of your brand’s landscape. Here are three strategies for implementation.

Success in a World of AI-Powered Market Research

Effective collaboration between humans and AI depends on leveraging their respective strengths to maximize impact across tasks. This strategic framework outlines three key roles AI can play alongside research professionals.

Four Behavioral Science Principles to Drive Customer Engagement

Understanding how we can make sustained behavior changes requires us to take a closer look at some of the underlying Behavioral Science (BeSci) principles driving our actions.

Building High-Impact Customer-Centric Digital Therapeutics

Leveraging insight communities as our core platform for conducting UX research, we have a tried-and-true method to iteratively testing and developing digital therapeutic products. Here’s the C Space approach.

The Innovation Dance: 5 Principles for Customer-Centricity

Innovation isn’t a solo act, it’s a dance. This blog explores five key principles for better customer involvement, showing how Insight Communities help brands co-create with their audiences to drive real innovation.

Insight Communities: The Secret Weapon for Growing Relevant Brands

Stay ahead of trends. Foster authentic connections. Drive innovation. Learn how leveraging insight communities can help your brand.

Supporting Caregivers: How Pharma Can Address the Needs of This Important Group

The rise in the aging population, people living longer with chronic diseases, a shortage of healthcare staff and facilities and the high cost of professional care have all contributed to the growth of unpaid caregiving.

DIY vs. Full-Service Insight Communities: 9 Things You Should Consider

If you’re considering a DIY approach, it’s worth asking: Are you set up to fully optimize your investment? Here are some things to keep in mind.

The ‘S’ Word: Breaking Free from Sustainability Paralysis

Our latest report, The S Word, explores how “sustainability” can paradoxically stall climate action, as brands, consumers, and governments struggle with distrust and competing priorities.

C Space Marks 25th Anniversary with Flagship Guide on Future of Insight Communities

C Space, the world’s leading insight community, customer strategy and innovation agency, is celebrating its 25th anniversary.

Insight Leaders Weigh in on Democratized AI for Research

The rapid evolution of AI brings exciting opportunities, as well as critical challenges for the market research industry to address. Here’s how insight leaders are navigating the future.

CosMc’s Lands Out-of-This-World Customer Experience

As CosMc’s, a new beverage-led, alien-inspired, restaurant concept from McDonald’s, lands, we’re thrilled to announce C Space’s involvement in creating the experience with actual QSR customers.

Humanizing Digital Experiences in Pharma Through UX Research

To improve patient outcomes, it’s critical that brands use UX research, strategy and design to make healthcare more human. Here are some common misconceptions standing in the way. 

Travel Futures: The Antidote to Modern Living

Explore how the modern travel landscape is evolving, with insights on shifting priorities and sustainable strategies from leading brands, in our latest report.

Making the Case for Inclusive Research

Insights leaders recognize the need to adjust research practices to account for a diversifying society, but what’s next?

Avoid Marketing Mistakes During Black History Month

According to US consumers, Black History Month marketing messages are missing the mark. Find out why.

Insights with Empathy: The Cost-of-Living Crisis

Explore how the ‘   Value: Relationships Under Duress‘ project by C Space, in collaboration with Hall & Partners and Visa, uses empathy, cultural sensitivity, and innovative methodologies to uncover the emotional impact of the global cost-of-living crisis.

The Gen Alpha Effect

An insights guide for brands and researchers to understanding the digital natives shaping our future.

How Should Brands Approach Lunar New Year?

We spoke to consumers to understand their attitudes towards the holiday and how they are marketed to.

5 Ways Insights Leaders Measure MROC ROI

A successful online insight community delivers timely and relevant insights and recommendations with more actionable outcomes. But how do you prove ROI to key stakeholders?

Gen C(ovid): A New Segment Shaping the Future

A new study looks at the young people who stepped into their formative years amid the tumult of the pandemic. We call them Gen C. Learn about their unique values and habits  and why they matter to brands.

The New Role of Insights

Explore the evolving insights landscape and what it takes to keep your customers at the center of your business in 2024 and beyond. 

The Power of Inclusive Marketing

300+ consumers share their current attitudes around Dr. Martin Luther King, Jr., (MLK) Day and how brands can avoid exploiting cultural holidays to sell products and services.

Risk-Proof Your Future Strategy

Three critical principles on how co-creating with customers can make your foresight strategy more inspiring, relevant and actionable.

What Consumers’ Changing Perceptions of AI Mean for Brands

As the US prepares to celebrate the Fourth of July holiday, consumers are grappling with a new conversation around independence. Will AI make them more independent? Or too dependent? C Space’s AI Diagnostic longitudinal study uncovers key insights.

The Role of Brands in the Cost-of-Living Crisis

How and where customers spend their money and time is changing. 600+ customers across 9 markets tell us what this means for brands.

Insights for a Time of Uncertainty

Jessica DeVlieger, C Space’s Global CEO, weighs in on the standout trends and most significant industry developments in ’23.

How Brands Can Address Climate with Customers

Four ways climate is hitting insights and what you can do with customers to change business impact for good.

Unlocking Future Living in CEE, According to Insights Leaders

How are customer needs changing when it comes to the home in CEE –  and what is the opportunity for brands?

Are You Ready for the Relationship Economy?

Today’s customers know their worth —   and expect an authentic relationship with brands built on mutual value. 

Insights in the Age of AI

To uncover what insights professionals need to know about implications for the future of our practice, we talked to 45 insights leaders. 

What’s Your Customer Relationship Status?

It doesn’t have to be “complicated.” Take our quiz to learn how your customers view your brand and the implications for future growth.

Escalent Acquires C Space and Hall & Partners

Top data analytics and advisory firm Escalent announces today it has acquired C Space and Hall & Partners from Omnicom.